Two-way review system

Estimated reading: 3 minutes

Two-Way Review System: Building Trust in ClassifiAd

The ClassifiAd theme introduces a powerful feature that fosters transparency and trust between users: the Two-Way Review System. This functionality allows both business owners and users to review each other, creating a balanced feedback loop that enhances credibility and improves user experiences.

How the Two-Way Review System Works

In the ClassifiAd theme, both the business owner (ad poster) and the users who interact with the ad can leave reviews for each other. This mutual review system ensures a fair and reliable platform, where both sides can share feedback about their experience. This way, users can make informed decisions when engaging with listings, and business owners can receive valuable input to improve their services.

Customizing the Review Form

One of the most flexible aspects of the review system in ClassifiAd is the ability to customize the review form. Admins can tailor the review form to include specific fields, ensuring the reviews gather relevant and actionable information. Here’s how you can create or modify the review form:

1. Access the Review Form Settings:
– Navigate to your WordPress dashboard and go to CubeWP.
– Select Post Type Forms from the menu.

2. Select Post Type = Reviews:
– Once you’re in the Post Type Forms section, choose **Reviews** as the post type you want to edit.

3. Select the User Role:
– Choose the relevant user role—such as Admin** or Subscriber. This allows you to tailor the form according to who is posting the review (business owner or user).

4. Edit the Review Form:
– A customizable form builder will open, where you can drag and drop elements to include the specific fields you want users to fill in. You can add text boxes, ratings, dropdowns, and other fields that are relevant to the type of review you want to gather.

5. Save Your Form:
– Once you’ve arranged the form fields to your liking, save the form. This customized form will now be used for reviews within the platform.

Viewing and Managing Reviews

All submitted reviews will be easily accessible in the Author’s Page. Both the business owner and user reviews are neatly organized under the All Reviews tab, where users can see feedback that has been given and received.

Why the Two-Way Review System is Important

– Trust & Transparency: By enabling both parties to review each other, ClassifiAd promotes a culture of trust. Users can feel confident that the reviews they see are balanced, with both business owners and customers having a voice.

– Feedback for Improvement: Reviews provide business owners with valuable insights about how they can enhance their listings and customer service, while users get a chance to reflect on their experiences with each business.

– Balanced Ratings: Since both sides can provide feedback, the review system remains balanced, giving a more holistic view of interactions on the platform.

Conclusion

The Two-Way Review System in ClassifiAd is a critical feature for fostering trust, transparency, and accountability between users and business owners. With customizable review forms, easy access to all reviews, and the ability for both parties to share their feedback, this system ensures a fair and open marketplace. It helps build a community of trust, where honest reviews benefit both users and business owners alike.

Start using the Two-Way Review System in ClassifiAd today to enhance your platform’s credibility and user experience!