How to create dispute in ClassifiedPro?

Enhanced Transaction Security:

• Access CubeWp settings as an admin.
• Click on the “Wallet” option within the settings.
• Enable the “Payment Hold” option.
• Specify the number of days for which the admin can hold the payment.
• Save the changes to apply the configured settings.

Note:

• After the specified time, the system automatically releases the payment.
• After the hold period, buyers may not be able to create disputes or request refunds.
• This setting helps in managing and controlling payment-related issues within the specified time frame.

Step 1:

• Buyer checks the received product.

• If issues arise, the buyer clicks on the “Create Dispute” button.
• Accesses the dispute resolution platform.

• Provides a detailed description of the product-related issue.
• Specifies the nature of the problem or dissatisfaction.
• Attaches relevant photos, videos, or documents to support the dispute.

• The dispute is submitted for review by the admin or relevant support team.
• Admin or support team reviews the dispute, examining provided information.
• A resolution is reached, which may include a refund or another mutually agreed-upon solution.
• The buyer is informed of the resolution, and necessary actions, such as a refund, are processed accordingly.

Step 2:

At the both sides, seller and buyer dashboard will show the dispute option.

Note:

If these Sales and Purchase tabs are not available:

Click on this article to Review the process:

Adding Tabs in Dashbaord